Managed Services
Establishment and ongoing support for critical platforms
consolt provides managed services for organisations that need reliable, expert support, without building or maintaining in‑house capability.
Our managed services focus on specific, high‑value areas where consistency, experience, and continuity matter.
Today, our managed services offerings include:
- Phishing Simulation & Awareness Programs
- Atlassian Managed Services (Jira, Jira Service Management & Confluence)
Our Managed Services are established with appropriate security controls in place to ensuring ongoing compliance against your Information Security policies.
Phishing Simulation & Awareness
consolt provides managed phishing simulation and awareness services to help organisations reduce human risk and reinforce safe behaviours over time.
This service is designed to run quietly and consistently in the background, without creating internal overhead or unnecessary noise.
In practice, this includes:
- Design and scheduling of phishing simulations
- Gradual variation of scenarios over time
- Awareness reinforcement aligned to organisational maturity
- Aggregate‑level reporting and trend analysis
- Regular review and refinement of campaigns
Atlassian Managed Services
consolt provides managed services for Atlassian products, supporting organisations that rely on Jira, Confluence, and Jira Service Management to run and support operational activities.
In addition to delivery and coordination use‑cases, we specialise in establishing and managing practical service desks and ticketing workflows that support technology operations, business support teams, and customer‑facing functions.
For most clients the first transition is typically from an IT Support shared inbox to a proper and simple ticketing system for better management of requests.
Design and implementation typically involve:
- Designing request types that reflect real operational needs
- Implementing ticket workflows that are easy to follow and maintain
- Configuring queues, SLAs, and basic prioritisation
- Setting up email and portal‑based request intake
- Ensuring reporting supports operational oversight without excessive complexity
This provides a single, structured way to capture, track, and manage work, improving visibility and accountability across operational teams.
Ongoing management involves:
- Ongoing configuration and refinement of ticket workflows
- Supporting changes to request types as services evolve
- Maintaining permissions, roles, and access controls
- Ensuring ticket categories and queues stay relevant
- Supporting reporting for operational review and management insight
- Assisting teams to use the system consistently and correctly
Our approach
consolt approaches Atlassian and service management with a practical, operational mindset:
- Start with how work actually flows today
- Keep configurations simple and explainable
- Improve and expand over time as needs change
Get in touch
We consistently see improved behaviours and greater transparency when we are engaged to deliver managed services. This is driven by our deep understanding of technology, operating environments, and the processes that support effective outcomes.
If you would like to discuss the managed services we offer, or outsourcing more broadly, please Contact us any time.